Privacy Policy for 2J Bet Game — How We Handle Your Data

2J Bet Game takes the privacy of its players seriously. This policy was written to be clear and readable — not to confuse you with legal language that no one actually wants to sit through. The goal is straightforward: you should know exactly what happens to your personal information when you use this platform.

We collect only the information that is necessary to run your account properly, process PKR deposits and withdrawals via JazzCash, Easypaisa, Raast, bank transfer, and other supported payment channels, and to keep the platform secure. Nothing beyond what is genuinely needed.

This policy covers the 2J Bet Game website and the Android app available for download. If you use both, the same policy applies to data collected through either channel. The policy also covers communications between you and our support team, regardless of whether those happen in-platform, by email, or through any other support channel we operate.

The following table summarises the categories of personal data we collect and the reason for each:

We do not collect sensitive personal data such as biometric information, religious beliefs, or political opinions. Where identity documents are requested for verification, these are reviewed for the sole purpose of confirming your identity and are not retained beyond the period required for that purpose.

The data we collect is used for the following purposes:

• Account operation: Creating your account, maintaining your balance in PKR, recording your bet history, and delivering your game and betting experience.
• Payment processing: Verifying and completing deposit and withdrawal transactions via your chosen payment method.
• Identity verification: Confirming that you meet the age and eligibility requirements set out in our Terms and Conditions.
• Fraud prevention and security: Monitoring for suspicious activity, duplicate accounts, bonus abuse, and other patterns that may indicate a breach of our terms or an attempt to compromise the platform.
• Customer support: Responding to your queries, resolving disputes, and maintaining records of support interactions for quality purposes.
• Platform improvement: Analysing aggregated usage patterns to understand how players interact with the platform and to prioritise development of new features — for example, improving the cricket betting experience during PSL season or adding more fish game variants based on player interest.
• Communications: Sending you account-related notifications, such as confirmation of deposits, withdrawal updates, and important policy changes. Promotional messages are only sent where you have opted in.

We do not use your data to build profiles for sale to third parties, to make automated decisions that significantly affect you without human review, or for any purpose not described in this policy.

Because 2J Bet Game handles real-money transactions in PKR, payment data requires a higher standard of care. Here is how we handle it:

• All deposit and withdrawal transactions are processed over encrypted connections. We do not transmit payment details in plain text at any point.
• We record transaction references, amounts, timestamps, and the payment method used. This is necessary for reconciliation, dispute resolution, and fraud detection.
• We do not store full card numbers. Where debit or credit cards are used, only a masked reference and the issuing bank's identifier are retained.
• JazzCash and Easypaisa mobile wallet transactions are verified against the account registered in your name. We store the account reference and transaction ID — not your wallet PIN or access credentials.
• Where a Raast payment or bank transfer is used, the sender's account name and bank reference are recorded to confirm the transaction originated from an account in your name.

Payment records are retained for a minimum period to allow for dispute resolution and audit purposes. After this period, records are deleted or anonymised unless there is an ongoing investigation or legal obligation to retain them.

We do not sell your personal data. We share it only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal, relevant payment details are shared with the payment provider — JazzCash, Easypaisa, your bank, or another supported channel — only to the extent needed to complete that transaction.
• Identity verification services: Where third-party verification tools are used to confirm the authenticity of identity documents, only the data necessary for that check is shared. Verification providers are contractually bound to use data solely for that purpose.
• Technology and hosting providers: Our platform relies on hosting and technical infrastructure providers. These providers process data on our behalf under agreements that restrict their use of that data to providing services to us.
• Legal requirements: If we receive a valid legal request requiring disclosure of account data, we will comply to the extent required. Where possible and legally permitted, we will notify the affected account holder.

Third parties who receive data from us are not permitted to use it for their own marketing or to share it further without our consent. We periodically review our third-party arrangements to ensure these standards are maintained.

The 2J Bet Game website uses cookies and similar technologies to make the platform work properly and to understand how it is being used. Here is a breakdown of what we use:

• Essential cookies: These are required for basic platform functionality — keeping you logged in during a session, maintaining your betting slip, and remembering your account preferences. The platform cannot function without these.
• Analytics cookies: These help us understand aggregate usage patterns — which pages are visited most, where players spend the most time, and which features are used. Data collected through analytics is not linked to your personal identity.
• Security cookies: Used to detect and prevent fraudulent access attempts, including identifying unusual login patterns or automated traffic.

You can adjust cookie preferences through your browser settings. Disabling essential cookies will affect platform functionality — for example, you may be logged out more frequently or find that session preferences do not save. Disabling analytics cookies will not affect your ability to use the platform.

The 2J Bet Game mobile app uses equivalent local storage mechanisms rather than browser cookies. These function in the same way and are subject to the same principles described above.

We keep your personal data for as long as your account is active and for a defined period after account closure. The specific retention periods are as follows:

• Active account data: Retained for the full duration your account is open. This includes your registration details, account history, bet records, and transaction history.
• Post-closure account data: After an account is closed — whether voluntarily or by the platform — core account records including identity verification data and transaction history are retained for a minimum period to allow for dispute resolution, fraud investigation, and audit purposes. After this period, data is deleted or anonymised.
• Support communications: Retained for a period sufficient to resolve ongoing issues and to serve as a reference for follow-up queries. Communications related to disputes or account investigations may be retained longer.
• Marketing preferences: Opt-in and opt-out records are retained to ensure we honour your communication preferences accurately.

Where data is no longer required and there is no legal obligation to retain it, we delete it securely. Anonymised and aggregated data — which cannot be linked back to any individual player — may be retained indefinitely for platform analysis and improvement purposes.

Protecting your account and personal data is a core responsibility we take seriously. The measures we have in place include:

• All data transmitted between your device and our servers is encrypted using industry-standard TLS protocols.
• Account passwords are stored using one-way hashing — we cannot retrieve your password in plain text, and neither can anyone else with access to our database.
• Access to player data within our team is restricted on a need-to-know basis. Staff who do not require access to personal data as part of their role do not have it.
• We use automated monitoring to detect unusual account activity — for example, login attempts from unfamiliar locations or devices — and can trigger additional verification steps when anomalies are detected.
• Periodic security reviews are conducted to identify and address potential vulnerabilities before they can be exploited.

No online platform can guarantee absolute security. If you become aware of any unauthorised access to your account or suspect your login credentials have been compromised, contact support immediately and change your password.

You have meaningful rights over the personal information we hold about you. Here is what you can request at any time by contacting our support team:

To exercise any of these rights, contact our support team with your account username and the specific request. We aim to respond to all data requests within a reasonable period. Where a request is complex or involves large amounts of data, we will keep you updated on progress.

2J Bet Game is strictly an adult platform. Registration and use is limited to individuals who are 18 years of age or older. We do not knowingly collect personal data from anyone under the age of 18.

If we become aware that a minor has registered on the platform — whether through our own verification processes or through a report — the account will be closed immediately, all data collected will be deleted, and any deposits will be returned to the payment source.

If you are a parent or guardian and believe a minor in your care has accessed 2J Bet Game, please contact our support team immediately. We will act quickly to close the account and remove all associated data.

We may update this Privacy Policy from time to time to reflect changes in how the platform operates, changes in payment methods or technology providers, or updates to best practice in data handling. When changes are made, the revised policy will be published on this page with an updated "Last updated" date at the top.

Where changes are material — for example, a change in what data we collect or how we share it — we will make reasonable efforts to notify active players via the platform or by the contact details on their account. For minor changes such as wording clarifications, the updated page serves as the notification.

Continued use of 2J Bet Game after a policy update has been published constitutes acceptance of the revised terms. If you do not agree with an update, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how your information has been handled, please get in touch with our support team:

For information about responsible gaming tools including deposit limits, session reminders, and self-exclusion, visit our Responsible Gaming page. For full platform rules, see our Terms and Conditions.